Returns & Exchanges Policy

At AYLA, every piece is carefully designed and crafted with attention to detail. Due to the delicate and hygienic nature of swimwear, we maintain specific return conditions to ensure the highest quality standards for all our customers.

 

Eligibility for Returns & Exchanges

You may request a return or exchange within 7 days of receiving your order, provided that:

  • Items are unworn, unused, and unwashed

  • Items have been tried on over undergarments only

  • All tags, hygiene stickers, and packaging are intact

  • Items are returned in their original AYLA packaging

AYLA reserves the right to refuse returns that do not meet these conditions.

 

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Worn or used items

  • Items without hygiene stickers or tags

  • Items returned damaged, stained, or with any scent (perfume, deodorant, etc.)

  • Pre-order or made-to-order items

  • Sale or promotional items marked as final sale

 

Exchanges

  • Each item is eligible for one exchange only (size or color)

  • Once an item has been exchanged, it is no longer eligible for further exchange or refund

 

Refunds

  • Approved returns will be refunded to the original payment method

  • Shipping costs are non-refundable

  • Refunds are processed within 5–7 business days after the item is received and inspected

 

Partial Returns

If your order includes multiple items, a maximum of 50% of the items can be returned.

 

Return Shipping

  • Return shipping is the customer’s responsibility

  • If your order included free shipping, a 115 AED shipping fee may be deducted from your refund

 

International Orders & Customs

  • Customers are responsible for any customs duties, taxes, or fees

  • If a shipment is refused or returned due to unpaid charges, any associated costs will be deducted from the refund

 

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

 

Additional Information

  • AYLA is not responsible for lost return shipments; please retain proof of postage

  • Returns must be shipped back within a reasonable timeframe after approval

  • AYLA reserves the right to refuse any return that does not meet the above conditions